This episode was originally published on this site.

Listen to the episode:


“You are not the insurance company’s first priority” 


Dr. Drew Byrnes interviews Damian Graybelle. Damian is a former employee of a large dental insurance company and now manages a dental practice. In this interview, he pulls the veil back on the inner workings of dental insurance companies and shows us the best way for FFS dentists to get the most out of insurance companies and how to avoid being taken advantage of.


In this interview, you will learn:


-What to do when an insurance company does not pay?

-Why to FORGET the phone with insurance companies

-How to avoid being on hold for 4+ hours

-How FFS practices should schedule new patients with insurance

-Why the new patient advice for most practices will not work for FFS practices and how most “dental experts” get this wrong

-Why it’s OKAY to book a new patient 2 weeks out or more


“This is only going to get worse, not better.” 



Download Damian’s Guide for FFS Dentists here:



Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here:



Episode resources:


Dental Membership Direct

Dental Financing Direct

Dental Membership Master Course with Dr. Chris Phelps


Practice In A Pod is the best source for all things dental podcast! Get complete dental podcast listings, episode links and show notes, and complete archives of your favorite dental podcasts.

Don't know what's out there? Practice In A Pod gives you the latest dental podcast episodes as soon as they are aired on the iTunes podcasting network.

Send us a message at if you want to add your favorite dental podcast or will be launching one soon.