Listen to the episode:
Tactical Tuesday! Some people seem to sail through poor demographics and tough economic times. Most, if not all, of them have created a category of one. Today I talk about how to do just that with a couple exercises on creating and upholding your radically different culture.
During this episode, I discuss:
- Overcoming poor demographics with a blue ocean strategy
- A few things that could be your radical differentiator
- All the touch points in the patient experience
- A core values creation exercise
- How to hold yourself accountable for the culture you desire
- Cultural assessments based on your core values
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